NARRAGANSETT—The town council recently received and recognized the draft report of the 2011 Citizen Attitude Survey Report which was administered by the ETC Institute, a market research firm based out of Kansas. The town implemented the survey in order to gauge how citizens viewed the efficiency and quality of town services, and also to look to the future in making such services better.
“We have been helping local governments to gather information and feedback from residents to see how their town is doing,” said Chris Tatham, Vice-President of the ETC Institute. “Over the last five years, we have surveyed many communities in Rhode Island, including Providence, East Providence, and Newport. We have over 500 communities in our database.”
On March 21, the town had awarded the contract to conduct the survey to ETC Institute. The five-page survey, issued by phone to a random sample of 603 residents, returned a 95 percent level of confidence. Tatham outline the results of the survey for the town council, citing which services residents felt were the most important to the town.
“For every person that was dissatisfied, three people gave positive feedback,” said Tatham. “Only 17 percent were dissatisfied compared to 56 percent satisfied. You’re doing some things very right.”
Residents responded that police and fire were the most vital services to the town at 51 and 41 percent respectively. Parks and recreation, code enforcement services and wastewater services were also rated favorably.
“Residents here feel very safe,” said Tatham. “Public services rated the best, a five out of a scale from one to five for police services. Over 70 percent gave positive reviews of fire and other town services.”
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