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(NewsUSA) - Often the most frustrating aspect consumers experience with businesses isn't directly related to the service or product itself, but instead the long wait time to receive it.
Restaurants, automotive services, bowling alleys and beauty salons are all examples of businesses that can have extended -- and sometimes unspecified -- wait times. Business owners are noticing that this can be a major annoyance to their customers, which can result in a negative consumer experience from the start.
Now, some business owners are taking action with the help of Waitlist Me.
Waitlist Me, previously known as NoshList, makes managing a waitlist simple and uses text and call messages to notify customers when it is their turn. The service is broadening its reach to work in all types of businesses, and runs across multiple platforms, including iPads, Android tablets, smart phones and computers.
"Waitlist Me has been proven to reduce walkaways, increase revenues and improve customer satisfaction," says Brian Hutchins, Head of Product for Waitlist Me. "At the end of the day, everyone wins."
Unsurprising, then, is that Waitlist Me is even catching on in the health care industry -- where the average time it takes to see a doctor is approximately 23 minutes, and anywhere from 90 minutes to two hours during cold and flu season. In this industry, having technology at your fingertips to help plan your time could be a godsend. For example, the app has made a difference for both patients and physicians for one Wisconsin-based primary care facility.
"We expected the patients would appreciate the new waitlist options, but we didn't anticipate that the physicians would also be happier, because the patients are happier when they get into the room," said Kelly Tolson, director of operations at Wisconsin-based ProHealth Care. "That has been a very nice surprise."
In addition to improving waitlist experiences, the app also offers easy-to-use features. Premium users can now customize and enable feedback surveys to go out after customer visits. Customers can easily send quick numerical ratings back in text messages or take surveys to rate their experiences in more detail, leave comments and even request a manager to contact them about their visit.
For more information, visit www.waitlist.me.
(NewsUSA) - Most people have never heard of sarcoidosis, but this complex condition has actually been acknowledged for more than 150 years. Well-known people who have been impacted by the condition include Bernie Mac, Reggie White, Evander Holyfield, Tisha Campbell-Martin and Daisy Fuentes. Although anyone can develop sarcoidosis, it is most common among people between the ages of 20-40.
Often, the symptoms of sarcoidosis are similar to cancer or arthritis, and people may undergo unnecessary treatment before finding out their actual diagnosis. It's stories like this that inspired the CHEST Foundation of the American College of Chest Physicians and the Foundation for Sarcoidosis Research (FSR) to team up and launch "Sarcoidosis: Seek Answers. Inspire Results," a campaign that encourages people living with sarcoidosis to take a proactive role in their treatment.
"While sarcoidosis is not fully understood, it's important to consider it if symptoms are present," said Doreen J. Addrizzo-Harris, MD, FCCP, co-director of the Pulmonary/Critical Care Faculty Group Practice at NYU Langone Medical Center, pulmonary section chief at Tisch Hospital in New York City, and trustee of the CHEST Foundation board. "The educational resources available at www.chestnet.org/sarcoid encourage people living with sarcoidosis to openly discuss options with their doctor, then follow their unique treatment plan."
Sarcoidosis is an inflammatory disease wherein the immune system goes into overdrive, causing cells to group together into clumps called granulomas. When too many granulomas form on an organ, they can interfere with its function. Though sarcoidosis can impact any organ, the lungs and lymph nodes are affected in more than 90 percent of cases.
With good medical care, most cases are not severe and do not cause lasting damage to the body. However, 30-40 percent of people with sarcoidosis have a persistent condition that may require treatment to control symptoms.
Common symptoms include:
1. Fever, fatigue, weight loss, night sweats and an overall feeling of ill health.
2. A persistent cough, shortness of breath and chest pain.
3. Enlarged lymph nodes -- most often located in the neck, but they can also be under the chin, in the armpits or the groin area.
Other signs may include skin changes (such as painful or red, raised bumps), joint pain or eye sensitivity.
For more information and to download sarcoidosis resources -- including the "Sarcoid Five," a list of five questions designed to jump-start conversations between patients and doctors -- please visit www.chestnet.org/sarcoid.